Ascent is pleased to offer a range of after sale services to customers who purchase their homes with the support of a shared equity loan from Metropolitan Thames Valley Housing Association

Ascent has been appointed to handle any enquiries you may have. Please call us on 0345 604 6355

This does not include homes purchased through Government schemes such as HomeBuy Direct, FirstBuy or Help to Buy. For enquiries regarding these government schemes please contact:

Metropolitan Thames Valley,
Waterfront House 
Beeston Business Park,
Nottingham 
NG9 1LA
Tel: 020 3535 3535
Web: www.mtvh.co.uk

Your Equity Loan is secured by way of a second mortgage on your property and so it is important you comply with the terms and conditions of your Equity Loan agreement. If you are in any doubt we recommend you either contact us or take your own independent advice.

We are committed to putting customers first. Our aim is to provide a high quality service, to listen to you and put you at ease.

We support a range of transaction types, which are summarised below. Full information packs for each transaction type can be accessed by clicking on our “Downloads” section. The list of fees payable for each transaction type is contained in the Fee section.

Equity Loan: FAQ

  • What does market value mean?

    It’s important to understand the basis on which your property is valued when calculating the amount you may have to pay if you’re repaying your equity loan, partially or in full, or if you’re changing the ownership of your property.

    For these purposes, the market value is the price a willing buyer will pay on the open market for your property, with vacant possession, on the basis that you have fully and properly maintained, repaired and decorated it.

    If you are selling the property you must agree the market value with Equity Loan Provider by contacting Ascent on 0345 604 6355 before you agree your sale.

  • My Equity Loan has expired, what do I do next?

    Our team will contact you in advance of your loan maturing by way of reminder. It is important that you make arrangements to repay redeem your equity loan in full on or before the expiry date.

  • What if I cannot afford to pay?

    If you are not able to repay your Equity Loan you should contact us at the earliest opportunity to discuss your situation and options available to you.

    Ignoring the situation could result in your home being put at risk. Calling us on 0345 604 6355 will allow us the opportunity to work with you to find a solution.

    We would also encourage you to seek ‘Independent Advice & Help’. Please use our dedicated “Help” section via this link which is designed to help you understand any actions you should consider taking.

  • What happens if I don’t pay my Equity Loan on redemption?

    Your home may be repossessed and sold to repay your outstanding Equity Loan. It is therefore very important that if you feel you are not able to repay your Equity Loan that you call us on 0345 604 6355 at the earliest opportunity to discuss your situation and options available to you.

    We would also encourage you to seek ‘Independent Advice & Help’. Please use our dedicated “Help” section via this link which is designed to help you understand any actions you should consider taking.

  • Will Costs and/or Interest be added to my debt after the repayment date?

    Interest may accrue on your account, in-line with the agreement you have with the Equity Loan Provider. You should refer to your loan documentation to understand how this affects you

    In the event that it becomes necessary to commence proceedings to repossess and sell your property you will also be liable for the associated costs.

  • How can I contact you?

    Our team is here to help you Monday to Friday, 9am – 5pm. Contact details are below for your ease;

    Telephone number: 0345 604 6355
    Contact us through the website
    Address: Ascent, One St Peters Square, Manchester M2 3AF