If you purchased a Linden Homes or Keepmoat Homes property with the assistance of a shared equity mortgage (“Equity Loan”), previously administered by Optimum Credit Limited, as of December 2018, the ownership of your mortgage has been transferred to Thirlmere Shared Equity LLP.

Ascent Performance Group Limited (“Ascent”) has been appointed to handle the administration and servicing of your Equity Loan and we are pleased to offer a range of after sale services to Thirlmere customers.

This does not include homes purchased through Government schemes such as HomeBuy Direct, FirstBuy or Help to Buy. For enquiries regarding these government schemes please contact:

Housing Option Plus (HOP),
Target HCA
PO Box 911,
Newport,
NP20 9NX
Tel No 0345 848 0235
[email protected]
www.myfirsthome.org.uk

Your Equity Loan is secured by way of a second mortgage on your property and so it is important you comply with the terms and conditions of your Equity Loan agreement. If you are in any doubt we recommend you either contact us or take your own independent advice. There is a dedicated “Help” section via this link which will help you understand any actions you should consider taking.

We are committed to putting customers first. Our aim is to provide a high quality service, to listen to you and put you at ease.

We support a range of transaction types, which are summarised below. Full information packs for each transaction type can be accessed by clicking on our “Downloads” section. The list of fees payable for each transaction type is contained in the Fee section.

Equity Loan: FAQ

  • What does market value mean?

    It is important you understand the basis on which your property is valued when calculating the amount you may have to pay if you are repaying your Equity Loan in full or partially or you are changing the ownership of your property.

    The market value for these purposes is the price a willing buyer will pay to a willing seller on the open market with vacant possession on the basis that you have fully and properly maintained, repaired and decorated your property.

    If you are selling the property you must agree the market value with Equity Loan Provider by contacting Ascent on 0333 010 0067 before you agree your sale.

  • How will my Interest fees be collected?

    Ascent will contact you at least a month before your fees are due, to set up your repayment arrangement.

    It is important that you pay the Interest Fees due on your Equity Loan as stipulated in your Equity Loan terms and conditions.

    Please ensure that you contact us on 0333 010 0067 to arrange payment.
    Your home may be at risk should you fail to make these payments.

  • My Equity Loan has expired, what do I do next?

    Our team will contact you in advance of your loan maturing by way of reminder. It is important that you make arrangements to repay redeem your equity loan in full on or before the expiry date.

  • What if I cannot afford to pay?

    If you are not able to repay your Equity Loan you should contact us at the earliest opportunity to discuss your situation and options available to you.

    Ignoring the situation could result in your home being put at risk. Calling us on 0333 010 0067 will allow us the opportunity to work with you to find a solution.

    We would also encourage you to seek ‘Independent Advice & Help’. Please use our dedicated “Help” section via this link which is designed to help you understand any actions you should consider taking.

  • What happens if I don’t pay my Interest Fee and/or Equity Loan on redemption?

    Your home may be repossessed and sold to repay your outstanding Equity Loan. It is therefore very important that if you feel you are not able to repay your Equity Loan that you call us on 0333 010 0067 at the earliest opportunity to discuss your situation and options available to you.

    We would also encourage you to seek ‘Independent Advice & Help’. Please use our dedicated “Help” section via this link which is designed to help you understand any actions you should consider taking.

  • Will Costs and/or Interest be added to my debt?

    Interest may accrue on your account, in-line with the agreement you have with the Equity Loan Provider. You should refer to your loan documentation to understand how this affects you

    In the event that it becomes necessary to commence proceedings to repossess and sell your property you will also be liable for the associated costs.

  • How can I contact you?

    Our team is here to help you Monday to Friday, 9am – 5pm. Contact details are below for your ease;

    Telephone number: 0333 010 0067
    Contact us through the website
    Address: Ascent, One St Peters Square, Manchester M2 3AF