Chief Operating Officer
Hayley Owen has successfully led and managed end-to-end debt collection activity for both call centre and back-office activity (across geographic locations, including offshore), and has extensive experience across the full product range.
Hayley is experienced in developing and successfully implementing strategies and achieving fair outcomes for customers experiencing financial difficulties. Her career includes the strategic design and delivery of a prime bank’s customer offering, encompassing multiple brands, recognised by the FCA as an exemplar approach.